I already bought this video, why do I not have access to it?
If you have purchased a stream, you have 30 days to start watching and once you start, you'll have 48 hours to complete viewing the video. It may be that you have not completed the viewing in the designated time. Please re-purchase or email us at firstname.lastname@example.org.
If you have purchased a download, you can attempt the download up to two times. If you are experiencing issues please contact us at email@example.com.